Frequently asked questions
Are your pieces handmade?
Yes. All KENZA KLAY pieces are hand-sculpted in small batches in Casablanca. Each piece is unique, with slight variations that are part of the handmade process.
Are the earrings heavy?
No. Despite their sculptural look, all earrings are designed to be lightweight and comfortable to wear.
Do you deliver across Morocco?
Yes. We deliver nationwide from Casablanca. Delivery times and fees are available on the Delivery & Returns page.
Can I pay on delivery?
Cash on delivery is available only for selected products, such as DIY Kits.
Jewellery pieces are prepaid only.
Can I return or exchange my order?
Returns are accepted for unused items in original condition.
Please contact us within 48 hours of delivery.
Custom or made-to-order jewellery cannot be returned.
Do you offer workshops?
Yes. We regularly host creative workshops in Morocco and internationally.
Details are available on the Workshops page.